We conduct very thorough quality control before items are shipped. However, in the rare circumstance that you receive a defective or damaged item or the wrong item we will repair or replace the item (depending on stock availability). In the event that we cannot offer a suitable replacement you will be refunded for your purchase. If you receive a defective, damaged or mis-shipped item please submit a Returns/Exchange form within 14 days of receiving your item.
If your item is defective, damaged or mis-shipped we will contact you to arrange your exchange or refund. Once your gown has been returned to us your refund will be processed, including the cost of the item plus your shipping costs. Please do not return your item to our showroom.
If your item does not have a fault, and is a made to order item, we cannot accept an exchange for change of mind.