We only accept returns and exchanges on items purchased that are showing as ‘in-stock’. Our ‘in stock’ items include our evening gowns and selected pre-made bridal gowns, which have a reduced shipping time of three weeks. All other items are considered ‘made-to-order,’ meaning items are made for you in a standard size selected by you.
If you qualify for a return or exchange please submit a Returns/Exchange form within 14 days of receiving your item. If your order qualifies for a return or exchange you will be required to ship your gown back to us at your own cost. Once we have received your gown you will be refunded the cost of your “in stock purchase only." We will not refund shipping costs of the item.