We want all our brides to be completely happy with their decision and love their purchase! With this in mind we have formulated our returns policy to ensure our customers are completely satisfied. As soon as you receive your items please check them thoroughly. If there are any issues or concerns you must notify us within 14 days so that we can see if we can resolve the issue. Please note we cannot accept any returns on made to order bridal gowns as they have been made especially for you. The only instance we will happily accept a return on a made to order item is if in the rare circumstance you have received the wrong item or your item(s) are defective or damaged. If you think this is the case please email us at firstname.lastname@example.org within 7 days of receiving your item quoting your order number and reason for return.
You can view our returns policy in full here